Frequently Asked Questions?
Overview
Q:
What is Scanalitix?
A:
Scanalitix is an enterprise-grade, unified e-surveillance platform combining Video Management System (VMS), Comprehensive Monitoring System (CMS), AI-powered Video Analytics, and Field Service Management (FSM). It centralizes live monitoring, incident management, and on-ground operations in one scalable solution.
Q
Who can use Scanalitix?
A:
Scanalitix is purpose-built for industries like BFSI, retail chains, warehousing, logistics, corporate campuses, urban surveillance, and command centers managing multi-site security operations.
Q:
Is Scanalitix a software or hardware product?
A:
Scanalitix is primarily a software platform. It integrates with existing IP cameras, edge devices, and monitoring infrastructure. It does not mandate proprietary hardware.
Q:
What makes Scanalitix different from traditional surveillance platforms?
A:
Unlike fragmented systems, Scanalitix offers a unified, modular ecosystem with built-in AI analytics, SLA-driven incident workflows, multi-level alert verification, field force tracking, and audit-ready compliance—all from a single dashboard.
Q:
Can Scanalitix detect unusual activities or behaviors?
A:
Yes. Our AI-powered video analytics detect a wide range of behaviors including intrusion, loitering, queue buildup, weapon visibility, face mask violations, and even PPE compliance.
Q:
How does your CMS (Comprehensive Monitoring System) work?
A:
The CMS processes real-time alerts through multi-stage, SLA-governed workflows; combining AI screening with human validation. Escalations, ticketing, and dashboards are fully configurable and traceable.
Q:
What is FSM in Scanalitix?
A:
Field Service Management (FSM) enables geo-tagged field operations, ticket scheduling, and resource allocation. It ensures on-site incident handling, spare logistics tracking, and supervisor-level visibility across regions.
Q:
Can I use Scanalitix without Field Management or CMS?
A:
Yes. Each module is modular and can function independently or as part of the unified platform.
Q:
Does Scanalitix support multi-level user access?
A:
Yes. You can assign role-based permissions, access by project, site, zone, or customer. Ideal for multi-tenant use cases.
Q:
What is dynamic ticket weightage in FSM?
A:
It’s a system that assigns weighted priority to tasks (based on urgency, SLA, or complexity) to optimize field rep scheduling and coverage.
Q:
How does geo-tagging work in field ops?
A:
Field representatives are geo-tagged upon task check-in/check-out, ensuring SLA adherence and audit-proof operations.
Q:
What kind of reports does Scanalitix offer?
A:
Real-time dashboards and reports on:
- SLA performance
- Agent and queue starts
- Field visit compliance
- Event categories
- Alert volumes per site/project
Q:
Can I export footage and audit trails?
A:
Yes. All footage, alert logs, and user actions can be exported with timestamps, tags, and metadata for compliance.
Q:
What key features does Scanalitix VMS offer for centralized video management?
A:
Scanalitix VMS offers real-time live view, smart playback, customizable monitoring layouts, user-role controls, and instant alarm handling from a centralized dashboard. It supports multi-camera streaming, remote configuration, system health monitoring, and high-availability failover for uninterrupted surveillance across sites.
Q:
What types of AI video analytics are available in Scanalitix?
A:
Scanalitix supports a wide range of AI-powered analytics, including intrusion detection, loitering alerts, queue length monitoring, crowd analysis, fire/smoke detection, ANPR (license plate recognition), facial recognition, object tracking, and PPE compliance checks. These can be deployed on edge or cloud, depending on site-specific requirements.
Deployment & Integration
Q:
Can I deploy Scanalitix in the cloud or on-premises?
A:
Yes. Scanalitix supports cloud, on-premises, and hybrid deployments; allowing flexibility based on infrastructure, regulatory, and performance needs.
Q
What types of cameras and hardware are supported?
A:
Scanalitix is hardware-agnostic and supports ONVIF-compliant devices, including H.264/H.265 streams, IP cameras, edge devices, and legacy systems through RTSP.
Q:
Can Scanalitix be integrated with third-party systems?
A:
Yes. Scanalitix offers APIs and integration hooks for third-party applications like ERP, CRM, ticketing systems, or emergency response platforms.
Q:
How does Scanalitix ensure SLA compliance?
A:
All alerts and field tasks are routed through configurable SLA logic with automated escalation, timestamping, queue-based review, and audit logs to ensure measurable accountability.
Q:
What analytics can I deploy at the edge vs cloud?
A:
You can deploy intrusion, loitering, object detection, ANPR, fire/smoke, and crowd detection analytics at the edge or cloud—based on bandwidth, latency, and infrastructure availability.
Q:
Can operators customize dashboards and workflows?
A:
Absolutely. Scanalitix allows multi-tenant, role-based configurations for operators, dashboards, workflows, escalation flows, and site mappings.
Q:
What is Smart Search in Scanalitix?
A:
It’s an AI-powered search tool that lets you locate events (e.g., person entering a zone, left object, movement) from archived footage using filters and keywords.
Q:
Can I control PTZ cameras via Scanalitix?
A:
Yes. Full pan-tilt-zoom functionality is available from the VMS dashboard for compatible devices.
Q:
Can I migrate from another VMS to Scanalitix?
A:
Yes. We assist with VMS migration including camera reconfiguration, footage mapping, and alert flow replication.
Q:
Is Scanalitix accessible via mobile?
A:
Yes. You can access Scanalitix via web browser on mobile devices or via our mobile app (iOS/Android) for live feed, alerts, and playback.
Security & Compliance
Q:
Is Scanalitix compliant with data security standards?
A:
Yes. We meet ONVIF and STQC standards, support secure logins, user-level permissions, encryption, audit logging, and playback verification for regulated environments.
Q
Is my data safe with Scanalitix
A:
All footage, alerts, and logs are stored securely using customizable retention policies, fallback recording options, and encrypted access protocols; whether on-premises or cloud.
Q:
Does Scanalitix support audit trails?
A:
Yes. Every user action – view, acknowledge, escalate, close is logged with timestamps and user tags for full traceability.
Q:
Is Scanalitix compliant with ONVIF standards?
A:
Yes. Scanalitix works with all ONVIF-compliant cameras and supports RTSP/H.264/H.265 streaming formats.
Support & Onboarding
Q:
What support does Scanalitix offer?
A:
We offer onboarding assistance, configuration support, technical documentation, and 24/7 customer service with SLA-backed support tiers.
Q
Can Scanalitix be tailored to my business needs?
A:
Yes. From site layout and camera mapping to escalation rules and analytics selection; Scanalitix is fully modular and customizable.
Q:
How long does it take to go onboard and live?
A:
Deployment time depends on the scale and setup (cloud vs. on-prem). A typical mid-sized deployment can go live in 1–2 weeks with full support from our implementation team.
Billing & Licensing
Q:
What is Scanalitix’s pricing model?
A:
Scanalitix follows a subscription-based licensing model based on the number of sites, camera count, analytics modules, and deployment type (cloud/on-prem). Custom enterprise plans are available, for which you can contact: letsconnect@magellanic-cloud.com.
Q
Do you offer a free trial or pilot?
A:
No.
Q:
Are there any hidden charges?
A:
No hidden fees. All services are transparently itemized during onboarding and contract signing.
Troubleshooting & Support
Q:
What should I do if a camera feed is offline?
A:
The CMS dashboard includes health monitoring tools. You’ll receive alerts on HDD failures, camera disconnection, and storage issues.
Q
How do I report a technical issue?
A:
You can raise a support ticket from your admin panel.
Q:
Does Scanalitix offer 24/7 support?
A:
Yes. All plans include 24/7 technical support, remote diagnostics, and escalation workflows.